ppgame Privacy Policy

ppgame ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at ppgame.app. We understand that your personal data is important to you, and we take our responsibility as a data controller seriously. This Privacy Policy describes how ppgame collects, processes, stores, shares, and protects the personal information of users ("you," "your") who register for and use the ppgame platform.

By creating a ppgame account or using any service on the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the ppgame platform.

This policy applies to all personal data collected through ppgame.app, our mobile-optimised web interface, customer support channels, and any other touchpoint through which you interact with ppgame.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the data controller responsible for your personal information is:

ppgame has appointed a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission (NPC) of the Philippines. The DPO is responsible for overseeing ppgame's data protection strategy and ensuring compliance with applicable privacy laws.

ppgame collects the following categories of personal data from registered users and platform visitors:

ppgame does not collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

ppgame collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the ppgame platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment data from GCash, PayMaya, BPI, BDO, and Metrobank payment gateways; fraud prevention data from security service providers.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

ppgame processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your ppgame account, including identity verification and age verification (21+ requirement).
• Service delivery: Enabling you to access games, place bets, make deposits and withdrawals, and use all platform features.
• Payment processing: Facilitating deposits via GCash, PayMaya, BPI, BDO, and Metrobank, and processing withdrawal requests to your verified payment method.
• Legal and regulatory compliance: Meeting ppgame's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and administering responsible gaming tools such as deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform improvement: Analysing usage patterns to improve the ppgame platform, optimise performance for Philippine mobile networks, and develop new features.

ppgame processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and ppgame (i.e., providing the gaming platform services you have registered for).
• Legal obligation: Processing required to comply with ppgame's obligations under Philippine law, including PAGCOR licensing requirements, AMLA obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ppgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• Identity verification providers: Third-party KYC service providers engaged by ppgame to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Game content providers: Licensed third-party game studios and live casino operators whose games are available on the ppgame platform. These providers receive only the minimum data necessary to deliver game services.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors engaged by ppgame to maintain platform security and availability.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or regulatory obligation.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by ppgame are required to process personal data only in accordance with ppgame's instructions and applicable data protection law. ppgame does not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

ppgame uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit ppgame.app. We use the following types of cookies:

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ppgame platform. ppgame does not use cookies to serve third-party advertising.

ppgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ppgame platform.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Access controls: Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Two-factor authentication (2FA) available for all ppgame accounts, strongly recommended for all Filipino players.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures in place to detect, contain, and report data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ppgame will notify the National Privacy Commission and affected users in accordance with the timelines prescribed under the Data Privacy Act and NPC Circular No. 16-03.

ppgame retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC and identity verification documents: Retained for five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.
• Technical and usage logs: Retained for up to twelve (12) months for security and platform optimisation purposes.

Upon expiry of the applicable retention period, ppgame will securely delete or anonymise your personal data in accordance with NPC-approved data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ppgame:

• Right to be informed: The right to know what personal data ppgame collects about you and how it is processed — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data ppgame holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by ppgame.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ppgame's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ppgame has processed your personal data in violation of the Data Privacy Act.

To exercise any of these rights, please contact ppgame's Data Protection Officer. ppgame will respond to all verified data subject requests within fifteen (15) business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.

The ppgame platform is strictly intended for individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gaming in the Philippines. ppgame does not knowingly collect personal data from individuals under the age of 21.

During the registration process, ppgame requires all users to confirm that they are 21 years of age or older. ppgame conducts age verification as part of its KYC process and will immediately suspend any account found to belong to a person under 21 years of age, with all associated data handled in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered on the ppgame platform, please contact our support team immediately so that the account can be closed and the relevant data handled appropriately.

ppgame may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, ppgame will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect.

The effective date of the current version of this Privacy Policy is indicated at the top of this page. The most current version will always be available at ppgame.app/privacy-policy. Your continued use of the ppgame platform after any update takes effect constitutes your acknowledgment of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ppgame, please contact our Data Protection Officer through the following channels:

All email addresses above are displayed as plain text and are not clickable links. You may also raise concerns directly with the National Privacy Commission of the Philippines if you believe your data rights have been violated.