ppgame Frequently Asked Questions

Creating a ppgame account is quick and straightforward. Visit ppgame.app and click the Register button. You will need to provide your mobile number, a valid email address, and a secure password. After verifying your mobile number via OTP, you will need to complete our KYC (Know Your Customer) process by submitting a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's license, or UMID. You must be at least 21 years old to register, in compliance with PAGCOR regulations.

ppgame accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• Driver's License (LTO)
• UMID (SSS/GSIS)
• PRC Professional ID
• Voter's ID

Make sure your ID photo is clear, unobstructed, and not expired. KYC verification is typically completed within 24 hours on business days.

No. Each player is allowed only one ppgame account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the Forgot Password feature or contact our support team.

On the ppgame Login page, click Forgot Password. Enter the mobile number or email address linked to your account and we will send you a one-time password (OTP) to verify your identity. Once verified, you can set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols.

You can update most account details — such as your email address and contact number — from your Account Settings page after logging in. Changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records.

ppgame supports the most popular payment methods used by Filipino players:

• E-wallets: GCash, PayMaya (Maya)
• Banks: BPI, BDO, Metrobank
• Online Banking: InstaPay, PESONet

All transactions are processed in Philippine Peso (₱ PHP). ppgame does not currently accept cryptocurrency or international payment methods.

The minimum deposit on ppgame is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for verified accounts, though daily limits may apply depending on your account tier and the payment method used.

GCash and PayMaya deposits are processed in real time and should reflect in your ppgame wallet within a few seconds to a maximum of 5 minutes. If your deposit has not appeared after 10 minutes, please contact our support team with your GCash transaction reference number and we will resolve it promptly.

ppgame does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking your payment provider's fee schedule before depositing. Any fees charged by third-party payment providers are outside ppgame's control.

Withdrawal processing times vary by method:

• GCash / PayMaya: 1–3 hours (most are processed within the hour)
• BPI / BDO / Metrobank: 1–3 business days
• InstaPay: Within a few hours on business days

Withdrawals submitted on weekends or Philippine public holidays may experience slight delays. All withdrawals are subject to a standard security review before processing.

The minimum withdrawal amount on ppgame is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional verification for security purposes.

Common reasons for a delayed withdrawal include:

• Your KYC verification is incomplete or pending review
• The withdrawal was submitted during a public holiday or weekend
• Additional security verification is required for large amounts
• Your payment method details (e.g. GCash number) do not match your registered account name
• An active bonus wagering requirement has not yet been met

If your withdrawal has been pending for more than 24 hours, please contact our support team with your transaction ID.

For security and anti-money laundering compliance, ppgame requires that withdrawals be sent to the same payment method used for your most recent deposit where possible. If you need to withdraw to a different account — for example, if your GCash number has changed — please contact our support team to update your payment details before requesting a withdrawal.

ppgame offers a wide range of online casino games designed for Filipino players, including:

• Slots: Hundreds of video slots from top providers, including jackpot and megaways titles
• Bingo: Online bingo rooms with multiple card options and chat features
• Live Games: Live dealer tables including baccarat, roulette, blackjack, and game shows
• ppgame Casino: Full casino lobby with table games, poker, and specialty games

Yes — ppgame is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. The interface is designed specifically for Filipino mobile users, with fast loading times even on slower mobile data connections. For the best experience, we recommend using Chrome on Android or Safari on iOS.

All games on ppgame use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories. ppgame operates under PAGCOR oversight, which requires fair gaming standards to be maintained at all times.

RTP varies by game title. Most slots on ppgame have an RTP between 94% and 97%. The RTP for each game is displayed in the game's information panel — look for the ⓘ or Game Info button before you start playing. Remember that RTP is a long-term statistical average and does not guarantee results in any individual session.

ppgame offers a welcome bonus for new players on their first deposit. Bonus details, including the match percentage and minimum deposit requirement, are displayed on the promotions page after you log in. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain amount before bonus funds can be converted to real withdrawable cash. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds must meet the applicable wagering requirements before they can be withdrawn. Your real money balance is always available for withdrawal at any time, separate from your bonus balance. If you prefer not to participate in a bonus, you can opt out before making your deposit — contact our support team for assistance.

Yes. ppgame operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and overseeing online gaming in the Philippines. All player data is protected using industry-standard SSL encryption, and financial transactions are processed through regulated payment channels. Your funds are held in segregated accounts, separate from ppgame's operational funds.

ppgame complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your personal information is collected only for account verification, fraud prevention, and regulatory compliance purposes. We never sell your data to third parties. For full details on how we handle your information, please read our Privacy Policy.

If you suspect that someone else has accessed your ppgame account, take these steps immediately:

1. Change your password right away via Account Settings or the Forgot Password flow
2. Contact our 24/7 support team to flag the account for a security review
3. Check your linked GCash or bank account for any unauthorised transactions
4. Enable two-factor authentication (2FA) if you have not already done so

ppgame will never ask for your password via chat, email, or phone. Do not share your login credentials with anyone.

The minimum age to register and play on ppgame is 21 years old, in accordance with PAGCOR regulations governing online gaming in the Philippines. Age verification is a mandatory part of the KYC process. Any account found to belong to a player under 21 will be immediately closed and any funds returned.

Log in to your ppgame account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions. For more information, visit our Responsible Gaming page.

Self-exclusion allows you to close your ppgame account for a set period — from 6 months up to permanent exclusion. To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active exclusion period. Any remaining balance will be returned to your verified payment method. Visit our Responsible Gaming page for full details.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• PAGCOR Responsible Gaming: responsiblegaming.pagcor.ph
• NCMH Crisis Hotline: 1553 (National Center for Mental Health)
• DOH Health Hotline: 1555
• ppgame Support: Available 24/7 via live chat — all responsible gaming concerns are handled confidentially

Remember: gambling should always be fun. If it stops being fun, it's time to take a break.

ppgame offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the ppgame website — the fastest way to get help
• Email: [email protected] (plain text — not a clickable link)

Our support team is based in the Philippines and can assist in both English and Filipino. Average response time via live chat is under 2 minutes.

Our support team is fluent in both English and Filipino (Tagalog). Whether you prefer to communicate in English or mix in some Tagalog — we've got you covered. Players from Cebu, Davao, and other regions are also welcome to reach out in their preferred language and we will do our best to assist.

If you have a complaint or dispute, start by contacting our support team via live chat or email. Most issues are resolved within 24 hours. If you are not satisfied with the resolution, you may escalate your complaint to PAGCOR as the regulatory authority overseeing ppgame's operations in the Philippines. All complaints are logged and reviewed in accordance with our internal dispute resolution policy, which is outlined in our Terms & Conditions.